So we woke up slightly late on the morning of our train ride to Florence. No big deal, the bus stop was close, and we had alotted extra time anyways. Then we booked it to where we thought was a bus station. Turns out it was a train station(same cost though), so we had to wait there for a train to our main train station. Now THAT train was running 10 minutes late. So we get to the main Roman train station 5 minutes before our train to Florence departs and scramble around to find our train to no avail. Must have already left while we looked and I wasn't too adept at navigating the stations until after this experience.
So now we're wandering around the front area of the terminal looking for some representative of the train line, and some girl walks up, asks if we need help. We say yes, she takes us to a uniformed girl who runs us to the departure board and then to a platform, saying if we wait there for 10 minutes a new train will come that we can get on. We say thanks, and she then asks for money.
Instantly I realize there is probably no train we can get on. This girl is a scammer who would have helped us if our train existed, but since it was gone she was lying and trying to get off with some money. We said no, we don't have any money, but she insisted we go to the ATM and withdraw some then since she had helped us. We said no again, and she rolled her eyes, obviously very upset, and left. Hahahaha. We didn't expect scammers like that in train stations but lesson learned and she got nothing from us but 5 minutes.
SO. Not over yet. I go to the front to a representative of train and I order a new ticket (i also tried to say the scammer was the reason for our being late but the rep. literally said 'when in rome' haha. O well. Worth a shot)for a train coming up in 3 hours, compare it to a departure board, figure out what platform, and we sleep and wait. An hour before it should arrive I'm checking boards and our train doesn't seem to exist. The number is slightly off from what is displayed. A train arrives, going to our destination, but it has a different number than our ticket AND the number on the departure boards. Kill me. So after running around for a few minutes we just say 'screw it', and get on. Guy who checked our tickets while we were en route didn't like it, but thankfully he just let us stay with no problem even though it must have seemed like we were just sneaking on the train, and we got off in Florence. Finally. 4 hours after we should have. Since then we get to train stations so early and I'm very good at reading the boards as well.
So now I check the original ticket on Google when I get back on WiFi and the ticket I was sold was to a train number that was discontinued. So I've disputed that shit on my card and I don't expect much resistance but that's nonsense and I have the ticket as proof so good luck train-line-that-shall-not-be-named.